Committed to excellence and achieving nextgen solutions for clients, AVAIL Technology Solutions has acquired TelcoWorks, a leading trusted Technology Advisor located in the Philadelphia region. AVAIL has built a partnership with TelcoWorks CEO, Valerie Brauckman, over the past year and recognized TelcoWorks as an opportunity for expansion. With the strength of AVAIL’s back office, quoting team, solutions architects, 24×7 help desk and project management implementation team, TelcoWorks clients will receive world-class support and ongoing lifecycle management.
Valerie has joined the AVAIL team as a vendor neutral Technology Advisor. She is an integral part of AVAIL’s team, with a focus on cloud, UCaaS, CCaaS, CX and AI. Valerie is committed to helping clients do more with less, reduce vendor sprawl and achieve a better outcome throughout their digital transformation journey. We are beyond excited to extend our service footprint and grow our client base to include customers with more complex solutions. AVAIL’s commitment to growth, expanded portfolio of leading-edge service providers, expert professional services and project management teams allows us to provide clients with comprehensive roadmaps for cost-effective and purposeful change.
Contact Information
vbrauckman@availnow.com
Smart Number for voice, text, video, or fax: 610-942-7501
About TelcoWorks
After successful careers with Verizon and AT&T, Valerie founded TelcoWorks in 2001 to help businesses navigate the ever-changing telecom landscape and adopt new voice, contact center, data, managed cloud, and cyber security platforms. As a Technology Advisor, Valerie partnered with clients to achieve defined business outcomes and competitive advantage through technology. Other objectives included ethically pitting service providers against each other to identify the best solution, reducing vendor sprawl, decreasing technology expense, and helping clients understand and adopt new technologies. Valerie specializes in contract negotiation, is skilled in understanding contract term language and helps client’s level the playing field with their service providers. After growing TelcoWorks for more than 20 years, joining the AVAIL team was a natural progression. Now, existing, and new clients will benefit from AVAIL’s powerhouse of project management, back-office support, client advocacy and engineering and solutions architects.