Join AVAIL Technology Solutions on April 11th, 2024, at Spooky Nook Sports in Manheim, PA, for an exclusive event introducing you to the latest customer interaction tools driven by technology. This transformative journey is designed to enhance your customer’s experience and provide education and training to equip you with the knowledge and tools necessary to excel in your industry in customer service.

Our summit will feature breakout sessions that cover a wide range of topics related to Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). These sessions will give you an in-depth understanding of various aspects of UCaaS and CCaaS, such as setting up an efficient IVR, optimizing workforce management, and exploring the total cost of ownership for a UCaaS solution. You will also learn how to enhance your capabilities with SDWAN for UCaaS and CCaaS and improve team collaboration for increased productivity. We will discuss the role of Artificial Intelligence in your UCaaS, CCaaS, and on-premises platform and introduce you to your newest call center employee, the AI-driven Contact Center. Additionally, we will delve into seamlessly integrating CRM and ERP systems and the current state of phone systems and call centers in the cloud.

Discover the power of collaboration and integration at the Customer-Centric Services Summit. Gain valuable insights into industry trends and future possibilities, which will help you stay ahead of the curve.