A Consultative Process
With Proven Results
Our time-tested approach to discovering what you need and procuring the solutions saves you money and helps you grow.
Discovery and Requirements GatheringWe evaluate where your business is today, factor in your goals and requirements, and establish a plan for growth through technology.
How We HelpWe begin by listening to our customers to understand what solutions would best fit their needs. After a series of meetings with decision-makers, we identify areas for improvement and how to set your business on a successful path for the future.
We customize a package of solutions – tailored to your business and fit to achieve your goals from our vetted vendor partners.
How We Help
Using all the data gathered during the discovery process, we evaluate our portfolio of market-leading providers against customer objectives. We design a solution that addresses not just the immediate needs and gaps but sets the short and long-term stage for growth.
Sourcing and Procurement ManagementOnce your custom design looks good to you, we oversee obtaining your technology solutions from our vendor partners at the best prices.
How We HelpOur dedicated staff uses our partner resources to obtain competitive price options – eliminating time spent meeting and obtaining from these providers separately. With just one proposal, you can easily compare your options, and we advocate on your behalf through the entire process through to implementation.
Our team handles all order processing, receiving, tracking, and fulfilling so you experience no disruptions to daily work while your solutions materialize.
How We Help
We take care of order submission and coordinate what people need to be engaged in what roles to successfully complete major milestones. We escalate as needed and are dedicated to participating in activations even after hours.
Our industry experts provide implementation services and Day 2 support options to ensure service availability and keep your team focused on your business, not technology.
How We Help
You get one phone number to call and one email address to write should you need anything from your dedicated customer advocate. That advocate will determine which provider needs to be contacted, contact that provider, follow up on the status of the situation, and ensure the issue is resolved – all while communicating with you each step of the way.
Spend AnalyticsWe provide Invoice Management Solutions to increase visibility to technology spend and automate approval and payment.
I was going through all of the CenturyLink tickets, and it dawned on me just how much work AVAIL saves us. The relentless follow-ups without taking no for an answer are priceless. I just wanted to thank you for taking this job as seriously as you do and working so hard. It is appreciated far more than you may realize. Thank you!
John Hungerford, Brenntag, Sr. Network Engineer
I work with vendors all the time, and customer service is at the top of my list. I will say – without a doubt – you have one of the best teams in this industry. I sincerely appreciate the level of detail and the great customer service you provided.
Erik Lofgren, UDS Foundation, Information Technology Director
My experience with AVAIL Technology Solutions deserves a five-star review. They met with me and listened to our company needs. They helped me make a decision on the best solution for our company at the time. They also gave me recommendations for future growth. The experience from sales to installation was top notch! I view AVAIL Technology Solutions as a trusted advisor.